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About the Author: This research report on Opportunities in the ADR Field in Georgia was compiled by Jennifer Matte. Ms. Matte is Vermont Law School graduate. During law school, she completed an externship with the Consortium for Negotiation and Conflict Resolution. Her work with The Center for Legal Solutions, Inc. has primarily focused on the emergence of specializations within the ADR community. Questions and comments regarding this research may be directed to jmatte@vermontlaw.edu. See State and Local Requirements for: General Civil Mediation Domestic Relations Mediation Arbitration Early Neutral / Case Evaluation Continuing Requirements Opportunities with the Better Business Bureau The Better Business Bureau assists in the resolution of disputes between a business and its customers. The organization is known for having a reputation for fairness because it remains neutral in a dispute and works to get the problem settled without taking sides. When a marketplace dispute arises, the BBB offers conciliation, arbitration, or mediation Who administers the program? Who is the director and what is their title? Local mediation program BBB of Metro Atlanta, Athens, and NE Georgia (404) 766-0875 Mediation training contact: Carol Stuart (703) 247-9383 Who performs the mediation? Mediation is conducted by a BBB staff member or a third party from the BBB’s roster of “professionally trained mediators” What are the requirements for training in order to mediate these disputes? How much experience is suggested or required? BBB conducts its own training for people who wish to become mediators They offer a three, four and five-day training in basic mediation skills. Training is focused on an interest-based model of mediation which consists of six different stages. The training focuses on hands-on practical experience, and there are extensive role plays, problem-solving and skill-building exercises. Trained mediators can volunteer for the local BBB by contacting their local offices. Local offices may have individualized specific training requirements Currently there are no mediation training classes scheduled on the local calendar What is the typical volume of cases mediated? Statistics: Cases Settled/ Mediated 157 Percent of total claims: 12.89% Additional Information on State Requirements: Georgia Supreme Court ADR Rules, Appendix B: Requirements for Training and Qualification of Neutrals Ethics Information from the Georgia Commission on Dispute Resolution Frequently Asked Questions Regarding Neutral Registration: From the GCDR State Approved Training Programs: Indexed by Type of Training Additional Information on Local Requirements: Clayton Judicial Circuit ADR Rules: See Rule 6: Qualification of Neutrals Cobb County Superior Court Mediation Program: Mediator Qualifications for Certification Cobb County Superior Court Mediation Program: Case Evaluator Qualifications Dekalb County Dispute Resolution Program Policies and Procedure Gwinnett ADR Program Internal Operating Procedures See Rule 1.5: Neutral Qualifications 6th JAD ADR Program Rules and Procedures: See Rule 9: Neutral Qualifications 7th Judicial Administrative District: Mediator Qualifications 9th Judicial Administrative District ADR Rules See Rule 5: Neutral Qualifications for Service in the Program

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