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About the Author:
This research report on Opportunities in the ADR Field in Georgia was compiled by Jennifer Matte. Ms. Matte is Vermont Law School graduate. During law school, she completed an externship with the Consortium for Negotiation and Conflict Resolution. Her work with The Center for Legal Solutions, Inc. has primarily focused on the emergence of specializations within the ADR community.

Questions and comments regarding this research may be directed to jmatte@vermontlaw.edu.


See State and Local Requirements for:
Opportunities with the Department of Justice, ADA Mediation Program

The Department of Justice has given grants for the administration of a mediation program intended to settle complaints under Title II and III of the Americans with Disabilities Act of 1990

Congress specifically encouraged the use of ADR when enacting the ADA

Complaints under both Title II (public) and III (private entities) can be mediated Disputes involving barrier removal, program accessibility, modification of policies, and effective communication are most appropriate


Who administers the program? Who is the director and what is their title?

The program operates under a contract with the Key Bridge Foundation


Who performs the mediation? How is this determined?

The Department refers appropriate ADA disputes to mediators at no cost to the parties. Parties can request mediation services when filing a complaint with the Department

Mediators utilized are professional mediators who have been trained in the legal requirements of the ADA by the KeyBridge Foundation

The KBF Center for Mediation manages a national roster of over 500 professionally trained mediators for ADA disputes


What are the requirements for training in order to mediate these disputes? How much experience is suggested or required?

The KeyBridge Foundation is responsible for training professional mediators in the legal requirements of the ADA

According to the Foundation: “Mediators have an obligation to continue to educate themselves about the ADA and other matters that will make them more effective and competent mediators.”

Mediators should follow the directives of dispute resolution professional organizations that encourage a certain number of continuing education units every year.
  • Continuing education for mediators should include additional training in the ADA, and mediation training that will improve mediation skills.
  • Mediators should take advantage of any workshops dealing specifically with ADA mediation.
  • Resources, e.g., pamphlets, fact sheets, about the law and its place in ADA mediation should be available for mediators to share with clients.

The Keybridge Foundation offers specialty courses for mediating ADA Title I and Title III disputes

These courses provides an overview of the basic provisions of the particular sections of the Americans with Disabilities Act (ADA). Experienced Mediators are instructed how to help people with disabilities, employers, and government agencies resolve disputes about reasonable accommodations in the workplace. The programs involve only one day of training


What is the typical volume of cases mediated?

Since 1994, the Foundation has handled roughly 1000 ABA complaints and resolved a majority of the cases.


Additional Information on State Requirements:
Additional Information on Local Requirements:


The Center for Legal Solutions, Inc.
65 Whitlock Avenue
Marietta, Georgia 30064
Phone: 678-404-ADR1(2371)   Fax: 770-419-4464